Shipping policy

Orders are processed within 2-5 business days. Each garment is prepared with intention and released as part of a limited volume. Processing times may vary slightly during launch periods. Once shipped, delivery timelines depend on the selected carrier and destination.

DOMESTIC SHIPPING (U.S.)

Estimated delivery: 3-7 business days after dispatch. Tracking details are provided once your order has been fulfilled.

INTERNATIONAL SHIPPING

Estimated delivery: 7-14 business days after dispatch. Please note that international orders may be subject to customs duties or import taxes. These charges are the responsibility of the recipient.

ORDER PROCESSING

Orders are not processed on weekends or holidays. During Volume releases, processing times may extend slightly due to demand. We maintain a controlled fulfillment pace to ensure quality and accuracy.

SHIPPING CONFIRMATION

Once your order has shipped, you will receive a confirmation email with tracking information.

ADDRESS ACCURACY

Please ensure all shipping details are entered correctly at checkout. SOFT HEIRESS is not responsible for delays or losses due to incorrect or incomplete address information.

LOST OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, it is under their responsibility. If your package is delayed or appears lost, we recommend contacting the carrier directly. Support can be provided if needed.